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South/East
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West Auckland |
| WELLINGTON AREA See MotorTech Transmissions More Details >> |
Approved and preferred by
the insurance industry for our quality work. |
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All About The Gearbox Factory
With over 30 years in the automotive transmission industry, and skilled technicians for every make and model, The Gearbox Factory offers you more than just a transmission rebuild or service. During this time, we have rebuilt, repaired and serviced hundreds of thousands of automatic and manual transmissions, differential units and 4WD units. We are one of New Zealand's largest and most knowledgeable automotive specialists and are a preferred supplier to the insurance industry and many workshops throughout the country. They come to us for excellent workmanship, superior parts and friendly service. You can be assured of the same. We've seen others come and go over the years. Our key to longevity has been our commitment to deliver the best product and service possible. We wish to be here in another 35 years so you can be assured that this remains a central commitment at The Gearbox Factory.
When you decide to have us repair or service your transmission or gearbox, we take the responsibility seriously. We know the costs can be significant and your vehicle is important to you. At The Gearbox Factory, one of our dedicated job coordinators will be assigned to look after your vehicle from start to finish. They will ensure that work progresses without unnecessary delays and that all our quality standards are met. They know it can be a stressful time and will do their utmost to get your vehicle back to you as soon as possible without sacrificing quality. Our technicians and workshop staff are some of the best in New Zealand and they work with a lot of pride. They know the responsibility that goes with working at The Gearbox Factory and they work closely with your job coordinator to bring you the optimum transmission repair. Due to the complexity and technical aspects of modern transmissions, our technicians are trained internally or carefully selected and they must reach our standards before working unsupervised. Because of our size, we also have various specialists in-house with the resources and knowledge to do the job on any vehicle. It doesn't matter if you own a Japanese or European vehicle; we've done it. Unfortunately, our best work is not seen but you can be assured it's there. It has to be, we want to be in business in another 35 years. We provide an environment that allows people to do quality work with pride. We know we have developed some of the best technicians in New Zealand. Our low warranty level confirms this. These are the same people that will be working on your vehicle to bring you the best possible result. Our quality programme is focused on fixing the fault and making improvements. We don't want to see your vehicle again except for servicing!
Our reputation for
quality work is due to delivering proper and professional
automatic and gearbox rebuilds, and repairs and superior workmanship.
What does this mean exactly? In addition, for your particular vehicle, we have a "must replace" list of parts and a "must do" list of processes tailored to get the best result for your particular vehicle. Once again this is where our experience delivers and in most cases we can bring you superior work like this without it costing any more. We are able to achieve this because of our in-house procedures and efficiency of size. Our high standards also mean fewer problems and less warranty claims and we are able to pass on these savings to you.
Our quality assurance programme also includes training for our staff, customer service reviews and supplier reviews. We only use quality parts and only a limited number of suppliers meet these standards. This is why we are a preferred repairer to the insurance industry and many top workshops. All our rebuilt transmissions (automatics & manuals) go through the same strict procedures. Your vehicle is unique to us so we make sure we can answer any questions you may ask. To do this, we do the following as standard:
We are approved by all the main insurance companies to work on your vehicle.
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Step-by-step
procedures that we know result in higher quality rebuilds 
We also regularly: 
We unequivocally will stand by our rebuilt transmissions and our
workmanship. You can have peace of mind that your transmission has
been rebuilt to a high standard using quality parts. If for some
reason a problem subsequently eventuates then you can be assured
that we will rectify the transmission problem as part of our normal
warranty conditions. You are dealing with a company that has a proven
track record, even when a problem does arise. This is the difference
with a professional workshop having 35 years in business and the
others that may or may not be around in the future.
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We encourage you to compare our workshops, our people, and our service to the competition. Then if you're still not convinced, show us what they will do and we'll endeavour to beat it. We will always ensure our pricing remains competitive whilst delivering quality parts and service.
| Compare our Maintenance Services: | |
| Others | The Gearbox Factory |
May change the oil on a transmission that needs more than just new fluid |
We have the knowledge to correctly assess your transmission & advise |
May use oils of suspect origin such as re refined fluids with poor qualities |
We use only quality branded mineral or synthetic oils |
Will often ask us how to service a vehicle, as they don't know |
We have the product knowledge in-house. We are the experts |
Will often ask us what oil to use, as they don't know |
We have the product knowledge in-house. We are the experts |
May not know about CVT transmissions & their specific needs |
We do |
May not know about European vehicles & their specific needs |
We do |
General service staff |
We have transmission technicians |
Limited knowledge about how to get the best from your transmission |
We will offer specific advice about your vehicle & its use e.g. how to tow correctly |
May not know if a filter is required or how to change it |
We do |
Will charge you even if the flush doesn't fix any faults |
We offer a full refund service guarantee on any future failure |
| Compare our Repair Services: | |
| Others | The Gearbox Factory |
May sell you a partial repair as a rebuild |
Will make the best recommendation for your vehicle & budget & make sure you receive value for money |
Unspecific invoice. Who knows what you have paid for? |
We detail all the parts & labour on our invoices |
May have indifferent quality standards & procedures |
We adhere to the same proven routine for every rebuild |
May take shortcuts |
We take the best practices and improve them |
Will often come to us for parts & advice |
We have the product knowledge in-house. We are the experts |
May try to do transmission repairs on the side |
We have specialised in transmissions for over 30 years |
May not know about European vehicles & their specific needs |
We do |
May leave you on your own if a problem occurs |
We won't |
General service staff |
We have transmission technicians |
Limited knowledge about how to get the best from your transmission |
We will offer specific advise about your vehicle & its use e.g. how to tow correctly |
Why The Gearbox Factory
is your only choice!
We understand how important your vehicle is to you; after all, we are drivers as well and know the inconvenience of having no transport. With this in mind, we will endeavour to get your vehicle mobile again as soon as possible but we won't take shortcuts as this inevitably leads to problems later on. We let others go down this path.
Expect us to discuss your vehicle with you so we can get a better understanding of your requirements and can offer the best solution for you. We take into consideration the vehicle type, its value and its intended use. This allows us to fine-tune your repair to match your vehicle and your budget. For example, if you do a lot of towing we may recommend upgraded components, or if the value of the car is low we may be able to offer a used import unit ex Japan.
During a typical repair we will talk to you at various stages as a normal part of our procedures. We are happy to talk to you at any time if you have any questions.
Initial Consultation
We will make an assessment of your transmission and indicate what the problem is, possible solutions and a cost estimate. We will talk you through the repair procedure and some possible options.
Quotation
If the transmission requires rebuilding, we will disassemble it and carefully inspect all the components. We will let you know the exact fault and the cost to rectify before proceeding further and give you a fully itemised quotation.
On Completion Of Job
We like to let our customers know how they can get the best from their transmission and will offer advice and tips on completion of the work. We also have printed information about this so you can read at your own leisure and keep in your glovebox as a reminder. We call this information our "glove box guides" and these have been produced as part of our ongoing commitment to offer you the best service. Read more >>
Other things you need to consider:
- Quality. We are proud of our workmanship and standards. Read More >>
- Standing by our work. You can be assured of our commitment. Read More >>
- Full refund service guarantee. Get a refund if your transmission fails. Read more >>
- Compare us. We are professionals - take a look at the difference. Read More >>
- Experience. We know what others don't. Read More >>
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The Gearbox Factory helps Clark Procter take a podium win>> Our Full refund guarantee |
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| Customer Recomendations |
| "By choosing us, your primary gain is our knowledge and skills that we have accumulated and developed over the years. This means better quality and proven solutions, many of which are unique to us." |
| read more recomendations>> |
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